Returns

1. RETURNS

If you receive something that you are unhappy with for any reason, simply return it to us within 14 days from date of purchase, in original condition and we will happily refund you the cost of the product/s*.

We’re currently unable to process exchanges through our online store.

To avoid disappointment, we recommend placing a new order for the item you would like to purchase and returning your existing item/s for a full refund simply sending an email to sales@italianconnection.com.au with your order number and item you’d like to return.  

We want you to be completely satisfied with your online purchase, therefore if you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:

- the item must be returned within 14 days of purchase;

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

- must not be marked as a Last Chance/Sale item on our website. Sale items can only be returned in cases where the product is faulty or the incorrect item is received.

- must not have any dirty marks, make-up or fake tan marks 

- must not smell of perfume, deodorant, cosmetics or washing power 

- When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.

 

Sale & Last Chance Items
All Sale & Last Chance Items are final sale and cannot be used in conjunction with any other promotions. Returns and refunds for change of mind are not available on sale and last chance itemsSale and last chance items can only be refunded in cases where the product is faulty or the incorrect item is received.

 

Please follow the simple steps below:

  1. Email to sales@italianconnection.com.au with your order number and item you’d like to return.
  2. Take note of the return address comunicate to you via our email contact and your return request number (eg.#9A56EE). 
  3. Pack all items you would like to return in their original wrapping with your invoice in a secure carton or satchel.
  4. Attend your local Post Office and send your return package to the returns address from the confirmation page.
  • For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your return.
  • Once received in our warehouse, we will inspect and process the goods within 72 hours, and you should receive your refund within 1-5 business days from date of receipt.
  • We will email you confirmation of your refund back to your original payment method.
  • We do not currently offer a free returns service. We recommend insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team for assistance.

 

2. EXCHANGES

We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process below.

 

3. FAULTY ITEMS

If you have a faulty item please contact our customer care team via email at sales@italianconnection.com.au for assistance.